Shipping Info
Arba Minim are natural, delicate, perishable, and time-sensitive products that require careful selection, handling, packaging, and delivery. Please review the following shipping, delivery, and return policies before placing your order.
Shipping Schedule
Orders for Sukkos 5787 are expected to begin shipping during the week of September 14, 2026. We schedule shipments to allow sufficient time for delivery and inspection before Yom Tov while keeping the Arba Minim as fresh as possible. Orders placed close to Sukkos may require expedited shipping and are subject to product and carrier availability.
If you require delivery by a particular date, please contact us before ordering. We will do our best to accommodate your request, but delivery dates are not guaranteed unless specifically confirmed by us in writing.
Shipping Charges
Shipping charges displayed at checkout are estimates. Actual package size and weight may vary. If the actual shipping cost exceeds the amount collected, the difference may be invoiced separately before shipment.
Delivery and Tracking
Tracking information will be emailed when your order ships. Please monitor the tracking and arrange for someone to receive the shipment promptly.
Carrier delivery dates are estimates and may be affected by weather, transportation interruptions, incorrect addresses, or other circumstances outside our control. If a package appears delayed, please contact us immediately so we can assist with the carrier.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.
Inspect Your Order Immediately
Please open and inspect every box immediately upon delivery. For bulk orders, count and inspect all items before distributing the sets. Any missing, incorrect, or shipping-damaged items must be reported within 24 hours of delivery. Please include:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the shipping box, packaging, and shipping label
Please retain the product and all original packaging until the matter is resolved. The shipping carrier may require these materials when processing a claim. Prompt notification is especially important because replacement options become limited as Sukkos approaches.
Damaged or Incorrect Items
We carefully inspect and package every order before shipment. If an item arrives materially damaged, unusable, or different from what was ordered, please notify us within 24 hours.
After reviewing the photographs and order information, we may provide, as appropriate:
- A replacement item
- A refund for the affected item
- A mutually agreed-upon alternative
Replacements are subject to product availability and the time remaining before Yom Tov. Claims submitted after the reporting period may not be eligible for replacement or refund.
Natural Variations and Product Grades
Esrogim, Lulavim, Hadassim, and Aravos are natural products. Variations in size, shape, color, texture, curvature, and minor surface markings are normal and are not considered defects.
Product photographs are representative. Each natural item will vary. Product grades reflect the overall quality and selection standards of that grade but do not mean that every item will look identical.
Personal preference regarding exact shape, color, size, or appearance is not grounds for a refund when the product is consistent with the grade and description ordered.
Questions concerning the halachic status of an item should be shown promptly to a qualified Rav. If a Rav identifies a possible issue, please contact us immediately so we can review the matter with you.
Pitom Damage
An Esrog ordered with a pitom will be carefully protected for shipping. If the pitom is found broken when the package is first opened, notify us within 24 hours and provide clear photographs of the Esrog and its packaging.
Pitom damage occurring after delivery, opening, handling, storage, inspection, or distribution is not covered.
Returns
Due to the seasonal and perishable nature of Arba Minim, all sales are final. We cannot accept returns or exchanges based on changed plans, excess inventory, customer preference, or unsold merchandise.
Order Changes and Cancellations
Additional items may be added to an existing order, subject to availability. Please contact us as soon as possible, and we will make every effort to include them with your original order.
Cancellation requests are reviewed on a case-by-case basis and are not guaranteed. Once inventory has been purchased or reserved for an order, or the order has entered selection, packing, or shipping preparation, cancellation may no longer be possible.
Product Care After Delivery
To preserve freshness:
- Open and inspect all packages immediately.
- Refrigerate Hadassim and Aravos in their sealed packaging until needed.
- Keep Esrogim in a cool, dry location away from heat and direct sunlight.
- Store Lulavim in a cool location and follow any care instructions included with the shipment.
- Do not leave packages outdoors, in a hot vehicle, or in direct sunlight.
Altein Esrogim is not responsible for deterioration or damage caused by improper storage, delayed opening, excessive heat or cold after delivery, mishandling, or improper redistribution by the customer.
Contact Us
If there is a problem with your shipment, please contact us immediately. Please include your order number and photographs when reporting an issue.